The IT Support Analyst position will provide end-user support as part of the firm’s Technology Solutions team. The position will be involved with the installation, upgrade, administration, and maintenance of PCs, peripherals, phones, printers, and other IT equipment.


  • Monitor the help desk for user support requests. Process help desk tickets and escalate if needed
  • Troubleshoot, diagnose, and resolve software and hardware issues
  • Perform setups for new hires in Active Directory, remote access, and other core communications and productivity systems
  • Set up and upgrade PCs, printers, phones, and AV equipment
  • Maintain and update support documentation and problem resolution knowledgebase
  • Assist with network upgrades and troubleshooting
  • Maintain inventory of all equipment, software, and software licenses
  • Perform periodic maintenance of the data center including cable additions, changes, and cleanup


  • 1 – 3 years of work experience administering Windows PCs, managing user accounts in Active Directory, and providing Tier-1 help-desk support
  • Proficient in the use of Microsoft Windows, Office, Outlook, and desktop applications
  • Familiarity with Office 365 or Jira is a plus

Skills: The candidate should have a conceptual understanding of Active Directory, TCP/IP networking, along with direct experience with Windows 10/11, Microsoft Office, and desktop software. Experience with mobile computing is a plus. The candidate must be responsible, organized, well written and spoken, and be able to work individually and as a team member.

The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. EOE